You can place an order directly through our website, or our customer service team can assist you over the phone at 1300 525 535.

Pricing is available on our website when you view individual items. Alternatively, you can contact our customer service team at 1300 525 535 for assistance.

Yes, we offer trade pricing and discounts for eligible business customers. Please contact our team to discuss your requirements and learn more about current offers.

Please contact 1300 525 535

We hold two major sales annually during the End of Financial Year (EOFY) and Black Friday, offering significant discounts. Sale durations and discount rates may vary. If you have a specific project or large order, please feel free to contact us to discuss potential discounts.

We accept various payment methods, including major credit cards. All transactions are securely processed for your peace of mind.

If you need to change or cancel your order, please contact us as soon as possible at 1300 525 535. We'll do our best to accommodate your request if the order hasn't been dispatched yet.

We offer financing options through third-party providers like Afterpay or Zip Pay, allowing you to shop now and pay later.

We offer standard and express shipping options through StarTrack. Shipping costs are calculated at checkout based on your location and the weight of your order.

Standard shipping typically takes 3–5 business days, while express shipping takes 1–2 business days within Australia. Delivery times may vary based on your location.

Currently, we ship exclusively within Australia. If you require international shipping, please contact us to discuss possible arrangements.

We use StarTrack for deliveries and coordinate with you before dispatching your goods. Due to the high value of our items, we instruct our courier not to leave packages unattended. If you're not home, a re-delivery or pickup arrangement will be made.

Once your order is dispatched, we will send you a tracking number via email so you can monitor the delivery status through the courier's website.

We maintain ample stock of our popular finishes, including Raw Brass, Brushed Brass, Chrome, Satin Nickel, Gold Brass, Dark Bronze Matte, and Antique Gold. For special orders or custom projects, items are airfreighted and typically take 8–10 weeks to arrive.

We offer a wide range of finishes and colours, including Raw Brass, Brushed Brass, Chrome, Satin Nickel, Gold Brass, Dark Bronze Matte, and Antique Gold. We strive for consistency across our products, and our finishes are designed to closely match standard industry colours. While exact matches can vary due to manufacturing processes, please contact us or request a sample to ensure compatibility.

A "living" finish refers to materials like Raw Brass, Brushed Brass, Shiny Brass, and Polished Nickel that naturally age and develop a unique patina over time. Brass finishes will gradually darken to a golden brown colour, while Polished Nickel will develop a darker, aged appearance. The time it takes for the patina to develop depends on environmental factors and usage.

No, we do not sell spare or replacement parts. However, Canterbury Sink & Tap (https://sinkandtap.com.au/) is the exclusive distributor of Nicolazzi and will be able to assist you with any spare or replacement parts you need.

Our standard quarter-turn handles operate with a simple 90-degree rotation. Our cartridge handles are designed to move inward, providing ease of use for customers with arthritis or limited mobility.

Our products are designed for both residential and commercial applications. Please contact us to ensure the suitability of specific products for your project.

Yes, all our products are environmentally certified by Watermark and WELS, adhering to the highest environmental standards globally. All our products are certified under both WELS and Watermark standards. (Lead Free Brass Compliant to AZ/NZS 3718)

Yes, we offer customization options for certain products. Please contact us to discuss your specific requirements.

Our tapware is Watermark and WELS certified, conforming to strict environmental regulations in Australia and the United States. For specific use in outdoor settings and information on UV stability, please contact us to discuss the suitability of particular products.

Yes, we accept returns in accordance with our returns policy. Please review our returns policy document for full details

Warranty details vary depending on the specific product purchased. Our warranty policies are comprehensive, ensuring your satisfaction. While fireclay sinks are durable, like all ceramic products they can be susceptible to damage if not handled properly. However, our fireclay sinks come with a lifetime manufacturer's guarantee and a 10-year warranty, reflecting our confidence in their quality and durability. Please refer to the warranty information provided with your product or contact us for more details.

Please inspect your order upon receipt. If any items are damaged, contact us immediately at 1300 525 535 so we can arrange a replacement or refund.

We offer excellent after-sales support. Please contact our customer service team at 1300 525 535, and we'll assist you in resolving any issues promptly, including arranging a service call if necessary.

Please read the installation instructions provided with your product. If you have any questions, feel free to contact us at 1300 525 535 for assistance.

Proper care and maintenance can extend the life of your tapware. Please refer to the care instructions provided with your product or visit our website for detailed guidelines.

Yes, comprehensive technical drawings are available alongside our products on our website.

While we do not offer installation services, we can recommend qualified professionals in your area. Please contact us for more information.

You can subscribe to our newsletter or follow us on social media to receive updates on new products and special offers.

Currently, we do not offer gift cards, but please check back in the future as we are considering this option.

Yes, we have an extensive database of product images, including in situ photographs for many items. You can also request samples or swatches for a nominal fee. Please check our website or contact us to arrange this.

To submit a review, click on the "Review" tab on our website, select the item you've purchased, and leave your feedback. You can also upload an image of your project if you wish.

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy on our website for more details.

We are committed to sustainability and use environmentally friendly materials and manufacturing processes where possible.