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OUR WARRANTY POLICY

The article you purchased was manufactured and tested at our Calflex facility in Nonio (VB), ITALY, in compliance with the quality standards UNI EN ISO 9001: 2015.

The warranty period, against any manufacturing faults or defects is 5 years (unless otherwise stated in writing).

The parts subject to wear (mixing cartridge, head valve, non-return valve, etc) and the electrical components are guaranteed for a period of 2 years.

The warranty starts from the date of purchase of the product, proven by traceable documentation (invoice, receipt) and is not renewable. Warranty replacement claims can only be made by presenting a dated document proving the purchase of the product.

The warranty covers manufacturing defects only and gives the right exclusively to the repair or to a supply of a free of charge replacement of the part identified as defective. The defective part must be returned to Calflex s.r.l. accompanied by a report describing the defect. Calflex s.r.l. reserves the right to inspect the component to evaluate the warranty applicability.

The warranty does not cover defect or injured caused by: improper installation and / or use, incorrect conception of the system, normal wear and tear, damage caused by lime scale or impurity deposits, use of cleaning and maintenance products other than those indicated in this warranty sheet. Calflex s.r.l. is not liable for any labour costs and / or damages, even accidental or consequential, occurred during the installation, maintenance, or replacement of the product. The guarantee on the surface of our products is not valid if the material has undergone a cleaning treatment other than that suggested by Calflex.

Calflex reserves the right to investigate the nature of the damage with the help of specific laboratory tests.

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RECOMMENDATIONS FOR CORRECT USE

To avoid that deposits or impurities penetrate the product causing operating problems, we always suggest to adequately flush the water supply lines before connecting the water system.

It is also strongly recommended to install a special filter at the system inlet. To prevent lime scale from clogging the diffuser, we recommend periodically rubbing the silicone nozzles to get rid of limestone and to keep the diffuser always clean.

CLEANING
To clean CHROMED, VARNISHED, GALVANIC, PVD OR STAINLESS-STEEL metal parts: simply use a damp cloth with neutral soap diluted with water and rinse. It is recommended to always dry the metal surfaces with a soft and clean cloth to avoid the formation of lime scale stains.

Important: it is recommended to use only neutral soap-based detergents diluted with water and soft sponges / cloths.

Never use abrasive detergents or disinfectants containing alcohol, hydrochloric or phosphoric acid, bleach, chlorine, or any other acid-containing product. Do not use sharp objects or hard or scraping sponges.

For more information, please contact Designer Tapware Co.

- March 2021